Emerson Automation Solutions
Americas
Phone:
- 1-888-565-4155
- 1-434-214-8532 (if toll free 800 option is unavailable)
- Phone Map
Email:
-
Tech Support
- support.mas@emerson.com Sales/Order Support
- customercare.mas@emerson.com
Primary language of support:
- English
Europe, Middle-East, & Africa
Phone:
- +800-4-444-8001
- +420-225-379-328 (if toll free 800 option is unavailable or dialing from a mobile telephone)
- +39-0362-228-5555 (from Italy - if toll free 800 option is unavailable or dialing from a mobile telephone)
- Phone Map
Email:
-
Tech Support
- support.mas.emea@emerson.com Sales/Order Support
- customercare.emea.mas@emerson.com
Primary languages of support:
- English, German, Italian, Spanish
Asia Pacific
Phone:
- +86-400-842-8599
- +65-3157-9591 (India, Indonesia & Pakistan)
- Phone Map
Email:
-
Tech Support
- support.mas.apac@emerson.com Sales/Order Support
- customercare.cn.mas@emerson.com
Primary language of support:
- Chinese, English
Escalation
If a customer feels, for any reason, that their case is not progressing to their needs, they may request that their case be ‘escalated’. Refer to GFK-3020 for more details.
The following are ways to escalate a case:
- 1) Escalate the case online using Customer Center or
- 2) Contact the case owner to request they escalate the case or
- 3) Send email to MAS.SFDCEscalation@emerson.com including the case number and reason for escalation