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Emerson Automation Solutions

Americas

Phone:
  • 1-888-565-4155
  • 1-434-214-8532 (if toll free 800 option is unavailable)
  • Phone Map
Email:
Primary language of support:
  • English

Europe, Middle-East, & Africa

Phone:
  • +800-4-444-8001
  • +420-225-379-328 (if toll free 800 option is unavailable or dialing from a mobile telephone)
  • +39-0362-228-5555 (from Italy - if toll free 800 option is unavailable or dialing from a mobile telephone)
  • Phone Map
Email:
Primary languages of support:
  • English, German, Italian, Spanish

Asia Pacific

Phone:
  • +86-400-842-8599
  • +65-3157-9591 (India, Indonesia & Pakistan)
  • Phone Map
Email:
Primary language of support:
  • Chinese, English

Escalation

If a customer feels, for any reason, that their case is not progressing to their needs, they may request that their case be ‘escalated’. Refer to GFK-3020 for more details.

The following are ways to escalate a case:

  • 1) Escalate the case online using Customer Center or
  • 2) Contact the case owner to request they escalate the case or
  • 3) Send email to MAS.SFDCEscalation@emerson.com including the case number and reason for escalation